Refund & Cancellation Policy
We aim to supply material that meets your expectations and our quality standards. Please review our policy below.
Cancellations
Orders may be cancelled before dispatch. Once material is custom-cut or dispatched, cancellation may not be possible.
Damaged or Defective Material
If a consignment arrives damaged or does not match the confirmed specification, notify us within 48 hours of delivery with photographs. We will arrange a replacement or suitable resolution.
Non-Returnable Items
Custom-cut rolls, special-order items and consumables such as inks and solvents are non-returnable unless defective.